On Wednesday morning, DeKalb County officials held a press conference to address growing concerns and confusion surrounding water billing, disconnections, and the county’s plans to recover over ...

DeKalb County Water customers are expecting to hear how county officials plan to fix what many are calling a water billing crisis.

On Wednesday morning, DeKalb County officials held a press conference to address growing concerns and confusion surrounding water billing, disconnections, and the county’s plans to recover over ...

Equipment malfunctions, imprecise billing systems and human mistakes are causing excessive water bills in DeKalb, according to a report from the county. In some cases, homeowners are receiving ...

Despite a yearslong effort to address the problems, DeKalb still struggles with billing irregularities and faulty water meter readings.

With the start of the new year, DeKalb County is launching a new water billing system for residents.

A $30,000 water bill is exactly the kind of problem DeKalb County has invested millions of dollars and years of work into preventing.

The county is delaying the increase as the county seeks to finalize “its contract with the Urban League of Greater Atlanta, its customer advocate partner, and completes public education materials,” ...