This tool is built to address hidden hotel overspending and identify potential savings within travel programmes.

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

After implementing the GPTBots AI customer service solution, Company F achieved remarkable improvements in key performance indicators. Average Response Time Reduced by 90%: Response time is now 15 ...

Matt Leitz, founder of BotBuilders, knows what it is like to start a business and try to figure out technology.

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

From AI-driven inventory management to automation in logistics and checkout, there are smart ways for retailers to stretch ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

Planning will determine how effectively AI agents are incorporated to streamline agency processes and systems, government ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

TridentCare is excited to announce the appointment of its new Chief Information Officer (CIO) Kyle Seiter, a seasoned ...