This tool is built to address hidden hotel overspending and identify potential savings within travel programmes.

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

After implementing the GPTBots AI customer service solution, Company F achieved remarkable improvements in key performance indicators. Average Response Time Reduced by 90%: Response time is now 15 ...

Matt Leitz, founder of BotBuilders, knows what it is like to start a business and try to figure out technology.

From AI-driven inventory management to automation in logistics and checkout, there are smart ways for retailers to stretch ...

Planning will determine how effectively AI agents are incorporated to streamline agency processes and systems, government ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

Bank visits shouldn’t be a test of endurance. Yet, slow-moving lines, short-staffed counters, and unpredictable delays make ...

At the end of the day,” says John Tomblin, president and co-founder of Data Titan, “we must remember technology is built for ...

As we stand on the brink of a technological revolution, it’s clear that the next few years will redefine how we live, work, ...

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service ...