In this case, a retail employee decided to let everyone know he doesn’t appreciate being pitied for working on the holidays.

The retail overhaul was not simply about digitisation or streamlining operations. For Lotte, it meant redefining what it means to create value and putting the customer at the centre of every decision.

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

As part of this transformation, Verizon will provide a dedicated expert for complex issues, leveraging Google Cloud’s AI, ...

A recent Commercial Observer forum assembled experts to talk store design, shopping habits business travel and more.

The conversation about 7-Eleven’s retail media network took place in April at CSP’s Retail Media Network Forum in Dallas. Nayyar and Mijares discuss the convenience-store chain's ad channels, retail ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

FED Fitness teams up with Talking Tom & Friends and over 400 influencers for a fun home workout campaign during Amazon Prime Day, offering up to 50% ...

Welcome to Group Project, a series on the many ways young people are building and engaging with community. From queer ...

Want to be a better customer? Here are 10 common phrases you should stop saying to retail workers to show them the respect ...

What is the world coming to when $5 deodorant and $1 poop bags are behind lock and key to prevent theft? NJ consumers are rejecting absurd anti-theft measures.

Today’s consumers – whether at home or on the go – are bombarded with messaging across countless channels. For print ...