The post Experienced Retail Worker Had Met Their Fair Share Of Problem Customers, But This Unusual Interaction Really Took ...

How GenAI can ease holiday shopping stress, support frontline staff, and why kindness still matters this season.

PolyAI has now surpassed $200 million in total funding to power helpful, human-like conversations that transform how ...

According to new research by retail charity the Retail Trust, 77% of shop staff have experienced intimidating behaviour in ...

Retail AI in 2026 shifts from broad promises to function-specific tools; change management becomes a competitive edge and ...

Retail workers are bracing for the holiday shopping season and its stressed-out customers. Most interactions are pleasant, ...

More than half of retail workers say they may leave their jobs in the next year because of personal safety concerns, according to new research from the Loss Prevention Research Council (LPRC) ...

Spectrum Business helps Brooklyn retail businesses like Rider Gifts grow, enabling seamless e-commerce and team collaboration ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Automated Retail & Kiosk Innovation Show Brings Together Industry Leaders to Explore the Latest in Self-Service Technology ...

AI agents are beginning to research, compare, and even buy products on behalf of consumers. But as tech companies and ...

A man is facing charges after police said he stole more than $13,000 worth of trading cards from a store in New Kensington.