Remember that many retail clerks in November and December are seasonal workers hired to handle the holiday rush.

The post Experienced Retail Worker Had Met Their Fair Share Of Problem Customers, But This Unusual Interaction Really Took ...

How GenAI can ease holiday shopping stress, support frontline staff, and why kindness still matters this season.

According to new research by retail charity the Retail Trust, 77% of shop staff have experienced intimidating behaviour in ...

PolyAI has now surpassed $200 million in total funding to power helpful, human-like conversations that transform how enterprises speak with their customers. The company counts 100+ enterprises as ...

Over the past 20 years, store owners have taught me a few fundamental things about doing physical retail right.

Retail AI in 2026 shifts from broad promises to function-specific tools; change management becomes a competitive edge and ...

Spectrum Business helps Brooklyn retail businesses like Rider Gifts grow, enabling seamless e-commerce and team collaboration ...

As shoppers flood stores across the country during the year’s biggest shopping season, retail workers are bracing for what many ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

From a tiny Louisiana town, she transforms forgotten textiles into coveted luxury pillows. Meet Rebecca Vizard, the "regal ...

Automated Retail & Kiosk Innovation Show Brings Together Industry Leaders to Explore the Latest in Self-Service Technology ...