Explore how leading organizations are using AI to drive innovation and achieve tangible results in a transformative business ...

Named a 2025 CES Innovation Awards® Honoree, the Nuki Smart Lock is now available to American consumers seeking to upgrade ...

Cyble, a global leader in AI-powered cybersecurity solutions, has earned 22 badges in the G2 Summer 2025 Report, emphasizing its growing influence across the cybersecurity landscape. The recognition ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Overall, Nysa 2.0 is designed to transform Bajaj Electricals into a more agile, efficient, and customer-centric organization by leveraging new-age technologies and data-driven decision-making.

Sponsored by OATI Product pitches feature a few common elements: tech specs, performance data, cost analysis, to name a few. But surprisingly, the actual customer seems to be missing from the creative ...

While organizations should indeed deliver great customer service, leaders who ignore employee experience are putting the cart before the horse. Truly remarkable customer experience is always built ...

According to Gartner, 83% of surveyed supply chain leaders say that they are being asked to improve the customer experience (CX) as part of their organization’s digital business strategy. Moving the ...

Signify announces new customer-centric organization and structural cost reductions. New operating model includes four verticalized businesses to enhance customer-centricity and speed of execution ...

A customer-centric mindset starts with the company culture. Leaders have to show they’re open to improving and that no one is all-knowing. It’s not easy to take criticism, but they must think ...