From the “Golden Age” of bank branches—with marble floors, ornate vaults and velvet ropes organizing the customer queue—to the modern age of drive-up lanes with self-service ATMs ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The post Load Shifting vs. Load Shaping: Customer-Centric Strategies for Demand Management appeared first on AESP. We have topic committees, local chapters, online networking tools, a monthly ...

Trump’s Not-So-Subtle Purpose in Fighting Big Law Firms President Trump has attacked law firms for “frivolous” litigation. But his actions could undermine the basic right of Americans to sue ...