Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Key Points Lean Six Sigma is equipped with all the tools you’ll need to have happy customers. Any organization should focus ...

Many marketing organizations are playing a strategic role in helping to transform their companies from being operations- or product-centric to becoming more customer-centric. To have an impact on ...

Yet, if customer-centric sales strategies were truly in ... may gather insights about customer frustrations, but if product development or operations are not involved, nothing changes.

If pharma companies are to live up to their decades-old patient-centric promises then marketing budgets need to move from brands and franchises to omnichannel customer-centric teams, according to ...