OPFI's customer-first model, AI-driven approvals and top satisfaction scores set it apart in alternative lending.

The Ministry of Energy and Infrastructure (MoEI) organised its first customer council meeting dedicated to discussing the ...

Small businesses are reporting on average 30 percent of monthly invoiced sales are overdue, which presents a difficult ...

While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

The benefits of subscriptions as a business model for marketers include a recurring revenue stream, access over ownership, continuous value delivery, and a customer-centric focus. The migration to ...

We sat down with McKinsey partner Robert Tas to discuss the report findings, reasons for the CMO-CEO disconnect, how ...

DFCC Bank PLC has entered into a partnership with the Ceylon Chamber of Commerce (CCC), to formally integrate the CCC-led ...

Cargill CIDO Jennifer Hartsock has changed the operating model of her team to better align with the mission of the business.

These efforts will move organizations toward a customer-centric business model. But no one's there yet." META Group Senior Research Analyst Maria Schafer agrees. Customer-centricity may be the word on ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

“You can no longer have a one size fits all model in terms of customer engagements,” Vandana said. “Customer preferences are changing, but it’s not necessarily been overt,” added Steve.