In today’s fast-paced marketplace — where trends and technologies constantly evolve — one principle remains steadfast: customer satisfaction is the key to long-term success. A customer-centric ...

Metastorm Inc. – Export Development Canada (EDC) provides insurance and financial services, bonding products, and small business solutions to Canadian exporters and investors, as well as online credit ...

AT&T Inc. T has reinforced its focus on the customer-centric business model by promising to pay bill credits for any network outage across its wireless and fiber networks for consumers and small ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and on the field of play. Both arenas require decision-making under pressure ...

In my experience, pricing is one of the most underutilized levers in business. Many organizations treat it as a reactionary tool—adjusted in response to cost pressures or competitive moves. But in ...

With customer centricity at its core, the national bank is aligning its operating model with partner and customer needs and ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

A business model canvas is a visual tool for analysing how an organization creates, delivers and captures value in its overall business model. A business model canvas is a strategic management ...

Snowflake's FQ3 2025 earnings beat expectations, boosting share price by 20%, and showcasing its strong long-term growth strategy and customer-centric approach. The company's innovative Data Cloud ...

The proposed partnership with Verizon is one of the several options that the bank is currently considering to establish itself as a full-service digital bank in the country after having launched its U ...