Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Every business is dealing with unprecedented shifts in how people shop, plus inconsistency in the market and supply chain.

Onbe, a corporate payouts platform, and NRG, a global insights and strategy firm, published their second annual Payouts ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Medallia, Inc., the global leader in customer and employee experience, today announced its vision for the next generation of customer experience and seven AI-powered product innovations that will ...

On this episode of the Marketing Vanguard podcast, host Jenny Rooney she sits down with Carrie Palin, CMO of communications ...

Pull requests help you collaborate on code with other people. As pull requests are created, they’ll appear here in a searchable and filterable list. To get started, you should create a pull request.

Despite the recent profit increase, Verizon is sounding the alarm on a startling pattern in customer behavior. While speaking at the Morgan Stanley Technology, Media & Telecom Conference on March ...

These innovations not only enhance the experience at TPC Sawgrass but also align with the PGA TOUR’s Fan Forward initiative — a data-driven, audience-centric approach to delivering what fans ...

Even the most skilled and hardworking employees can undermine their own professionalism with certain behaviors. Whether it’s being tardy, over-committing, or failing to communicate effectively ...