Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Intel CEO Lip-Bu Tan, speaking to a broad tech ecosystem on Monday at Intel Vision 2025, shared insight into his approach to ...

Every business is dealing with unprecedented shifts in how people shop, plus inconsistency in the market and supply chain.

Onbe, a corporate payouts platform, and NRG, a global insights and strategy firm, published their second annual Payouts ...

Founded in early 2024 by Nick Raziborsky and Stephen Cobbe, the company is redefining what it means to build trust in a connected world.

Xiaomi, Vivo, and Huawei—now dominate headlines and global charts as they reshape the global smartphone industry. These ...

By making some strategic updates to its website, a company can foster deeper connections with customers, improve UX and significantly boost conversion rates.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Medallia, Inc., the global leader in customer and employee experience, today announced its vision for the next generation of customer experience and seven AI-powered product innovations that will ...