Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Intel CEO Lip-Bu Tan, speaking to a broad tech ecosystem on Monday at Intel Vision 2025, shared insight into his approach to ...

Every business is dealing with unprecedented shifts in how people shop, plus inconsistency in the market and supply chain.

Onbe, a corporate payouts platform, and NRG, a global insights and strategy firm, published their second annual Payouts ...

Xiaomi, Vivo, and Huawei—now dominate headlines and global charts as they reshape the global smartphone industry. These ...

By making some strategic updates to its website, a company can foster deeper connections with customers, improve UX and significantly boost conversion rates.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.