The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...
Quavo Fraud & Disputes, a trusted advisor and technology partner in dispute management solutions, today unveiled original research results highlighting the critical link between fraud resolution and ...
Introduction: The Psychology Behind Consumer Behavior Every day, we make countless decisions—what to eat, what to buy, and ...
The Supreme Court will hear arguments to overturn a judgment that could cost Britain's financial industry billions of pounds ...
Mandatory restaurant service charge misleads customer to think its government levy: Delhi High Court
The Delhi High Court has observed that since the power to levy taxation charges is a sovereign function, restaurants that ask ...
BigCity simplifies customer loyalty, helping brands stay ahead with dynamic solutions and reward programs that drive real business impact.
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help ...
AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.
Drapers’ Connected Consumer report is the ultimate guide to understanding fashion shoppers in 2025. We surveyed 2,000 UK ...
The Financial Express on MSN4d
Indian consumers lose 15 billion hours to poor customer service; Companies bet on AI to fix the gapIndian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...
The Wisconsin BBB says consumers should be aware of fake customer support accounts when posting on social media.
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