The right pricing strategy can also be an effective customer retention strategy.

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Loyalty is more than a price tag, as evidenced by our local not deterring us with inflated $7 happy hour schooners.

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Travel loyalty programs are ubiquitous. The Experience Economy is booming; and, Gen Z is seeking to "earn and burn" their ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

International Value Equity strategy which in USD returned -2.1%, compared to the +3.8% return of the EAFE and the +5.7% ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

The restaurant industry is no stranger to challenges, but the last few years have tested the resilience of independent ...

The insurance landscape in Texas has become competitive and ever-changing. This changing landscape demands agencies to expand ...