Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Walt Disney World is leveraging guest feedback and data analytics to refine and enhance the visitor experience, company ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn ...

In a world where AI proficiency is the new competitive edge, how do we, as leaders, guide our teams through this shift?

Kaloustian joins a leadership team at Hyland that has several new faces, including Ghai, the CEO, who was hired in May 2024 ...

Jeddah, KINGDOM OF SAUDI ARABIA – flyadeal has announced the appointment of European airline executive Rogier van Enk as ...

If customers know their rights and know that their data is protected, they’re more likely to trust businesses with their data ...

Many CEOs and other senior executives adopt a “hands-off” approach to customer relationships. But there are benefits — and ...