CRM Buyer spoke with QueryPal CEO Dev Nag about how AI-driven CRM tools cut costs, improve support efficiency, and elevate ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, today announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

By Beatriz Marie D. Cruz, Reporter PHILIPPINE businesses must adopt artificial intelligence (AI) tools to meet consumer demand for personalized experiences, said American cloud communications company ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

Zight, the leading AI-powered screen recording and visual communication platform, announces a powerful new integration with Zendesk, the customer service and engagement platform, along with its ...