Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

By Beatriz Marie D. Cruz, Reporter PHILIPPINE businesses must adopt artificial intelligence (AI) tools to meet consumer ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, today announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, ...

Sewia Mining, a frontrunner in Ghana’s gold sector, has been awarded the prestigious Excellence in Gold Mining Customer ...