When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

As with most things in marketing, these five growth plays are easier said than done. If leaders are set on pursuing long-term ...

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, today announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, ...

When product and sales teams collaborate effectively, they create a virtuous cycle where great products fuel sales and sales ...

Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining ...

She also highlights that automation allows companies to scale customer success efforts without losing the human touch. With AI, companies can anticipate customer needs before they even arise.

A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or ...

Boubyan Bank continues its success through strengthening its partnership with Visa and launching new initiatives, such as ...