Key questions to answer before you get started with customer success software. Considering customer success software for your ...

As with most things in marketing, these five growth plays are easier said than done. If leaders are set on pursuing long-term ...

When product and sales teams collaborate effectively, they create a virtuous cycle where great products fuel sales and sales ...

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining ...

Health care supplier provides special answers to special problems through diverse inventory and full-spectrum manufacturing services.

Varun Sharma became very aware of this while leading customer success efforts at LinkedIn, analytics software firm Amplitude, and startup Scale AI. Product and customer experience teams were ...

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

and home fragrance lines as part of a broader effort to meet rising customer demand. The company is also doubling down on its customer engagement strategy, increasing responsiveness across digital ...

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, today announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, ...