Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Generali's Board of Directors has approved a new three-year strategic plan, Lifetime Partner 27: Driving Excellence, which aims to enhance excellence in ...

and AI-powered customer experience management (CXM) platform Lucidya have announced a strategic partnership during a signing ceremony at LEAP. Through this collaboration, Lucidya’s social ...