People's first jobs are generally not their best-paying jobs. However, the right entry-level position can pay a bonus in the ...

During the early stages of entrepreneurship, you wear multiple hats such as founder, customer service representative, ...

Nominations for 2025 are now open. Explore resources and services to learn about training, skills and jobs in your area. Search the Victorian Skills Gateway for courses, and find out if Free TAFE or ...

AI was the theme at EC as the technology is changing the way we interact with each other and with customers and that’s where ...

Prompt engineering is a newer field, which makes courses and certifications a valuable way to demonstrate experience.

LinkedIn’s chief confirms the job market is ‘not great’—but having these skills can help land you a top-paying job in the ...

It's not about what someone's business card says anymore; it's about the collection of skills they bring to the table.

Women With Spark was created to celebrate the amazing work of women in the industry who are rising to the top in their ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

To understand how large corporate enterprises manage their talent needs, we put questions hiring managers at three of St.

When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

She was clearing a table at a steakhouse when she heard a woman screaming that her husband was choking. She jumped right into ...