Leadership and customer service training work together to create a purpose-driven and customer-centered culture and ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain customer service needs, the agency braked and hit reverse. The controversial ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand ...

Sitting near lakes, ponds and other waterways can serve as a source of rest and relaxation for many, but maintaining them can be quite the chore. Those looking for solutions to any problems that might ...

Saline County is making it easier than ever for residents to access information and connect with county services with the ...

Credit: viewimage / Shutterstock.com. Indian food delivery company Zomato has laid off almost 600 customer support associates within a year of hiring them. The decision is attributed to the company’s ...

The idea that AI has been replacing these jobs comes from its recent launch of Nugget, an AI-powered customer support platform for businesses worldwide. Zomato has laid off as many as 600 customer ...

Freshdesk also integrates a knowledge base and community forum for self-service, which Freddy AI can draw upon to answer customer questions. Algomo is an AI-first customer support platform focused on ...

Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains ...

Virgin Media O2, as part of its ongoing customer service transformation activity, has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support ...