1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Best Fares Now is a trustworthy online travel agency that collaborates with Copa Airlines Customer Service to offer flight ...

This is also happening due to increased usage of artificial intelligence (AI) in its customer services function ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Best Fares Now is a reputable travel booking platform that partners with providers JetBlue Customer Service for Flights ...

Zomato has laid off 600 customer support associates after just one year, following the introduction of AI-driven customer ...

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business Bureau.

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...

Sky, which is owned by US media giant Comcast, plans to close three of its 10 call centres, located in central Leeds, Sheffield, and Stockport. Some roles will also be affected at Sky’s call centre ...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand personalized and consistent support across every channel—yet high ...

Zomato layoffs spark concern as 600 employees are let go amid AI automation. Questions arise over fairness and clarity in the ...