Leadership and customer service training work together to create a purpose-driven and customer-centered culture and ...

The Social Security Administration (SSA) has struggled with customer service for years. Declining staffing and funding have ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner.

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain customer service needs, the agency braked and hit reverse. The controversial ...