AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

UiPath is hurtling into what CEO Daniel Dines calls its ... and Peak are reassuringly strong on their messaging regarding the importance of measured, responsible AI deployment. Along with the ...

MTN South Africa is muscling its way into the low-cost uncapped internet market with a R5/day product that directly competes ...

Customer satisfaction with Cadillac dealer service puts the brand in third place in the premium segment, with SUV and ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...