AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

MTN South Africa is muscling its way into the low-cost uncapped internet market with a R5/day product that directly competes ...

After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

We recently published a list of Top 9 AI Stocks Making Waves Today. In this article, we are going to take a look at where ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

"We had been too slow to adapt and to meet your needs," Lip-Bu Tan said of Intel's customers on Monday.

In his first public appearance as Intel Corp.’s new chief executive, Lip-Bu Tan on Monday asked the chip giant’s customers to ...

Customers like doing business with companies that not only provide strong services, but help them feel engaged or, at the ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Capital One Financial Corp. $177.57 4.04 2.33% ...