Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service Leader in the Ghanaian Telecommunication Sector honour in the 7th Ghana ...

The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

To quickly receive support from Expedia customer service, dial 1-844-987-7103. Save this number for easy access whenever you ...

Ryanair announces the return of its "Future Flyer" Customer Panel in Dublin, inviting European customers to influence future services and win prizes.

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Tofu, the unified AI platform for B2B marketing teams, today announced it has raised $12 million in Series A funding.

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...