Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...