Soft skills in customer service include active listening, empathy, conflict resolution and problem solving. Why Good Customer Service Is Important.

Just as important, though, is a second set of skills, what can be called “the soft stuff,” the human subtleties that make all the difference in how a customer perceives the customer service ...

Communication, teamwork, leadership, creativity and customer service skills are some of employers' most sought-after soft skills in almost every industry. Here are some examples of the soft skills ...

Key points. Leaders and managers at all levels say the soft skills gap is not going away. If you are hiring for a low-supply, high-demand, technical-skill job, you probably won’t be able to weed ...

In today's business landscape, customer expectations are higher than ever before. To deliver exceptional field service, technicians must be equipped with the right knowledge, skills, and tools.

What Are Soft vs. Hard Skills? In contrast to "hard" or technical skills that are applicable to specific roles — like coding, data analysis or social media management — soft skills are transferable ...

Soft Skills vs. Hard Skills: Which Matter More? When it comes to which skill set is the most important, "It depends," said Elena Sarango-Muniz, an executive coach, in an email.