AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

but Tesla is also not correctly set up to sell and service cars in conservative regions of the US. Though, I think that’s a small part of the problem. Cars are not supposed to be political.

All five people on board a small plane that crashed into a residential area in Lancaster County, Pennsylvania, on Sunday survived and were taken to hospitals, authorities said. Conditions for the ...

d3sign / Getty Images Artificial intelligence (AI) tools promise many benefits for small businesses, including increased efficiency, cost savings, better customer service, and growth opportunities.

As we begin the new year in 2025, it’s paramount for companies to get an accurate assessment of exactly where they stand with the customer base that patronizes their products and/or service lines.

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

The Customer Owned Banking Association, the sector’s lobby group, also suggested the Australian Office of Financial Management could become a cornerstone investor in small bank debt issuance to ...

Soon, all businesses will be able to use Meta’s AI to power live, 24/7 customer service that can interact ... AI model to help entrepreneurs and small business owners scale their businesses.