At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

It is important to begin by identifying the SMS opted-in audience you are trying to engage and send valuable messaging ...

And because most of its customers prefer calling its support service, it uses RingCentral’s cloud phone solution to make sure there’s a human in place to attend each call no matter what time or day it ...

This script creates a Batch job and adds a series of tasks to the job. It also demonstrates how to monitor a job and its tasks. To add many tasks at once, specify the tasks in a JSON file, and pass it ...

RingCentral RingCX, for example, is a holistic omnichannel solution, ensuring exceptional customer experiences across all your channels. Customers don’t just contact customer service to find a ...

To access Amazon’s Customer Service Help Page, go to the website landing page and click on "Customer Service" in the top left of the screen. Need a quicker reply? Call Amazon at 1-888-280-4331.

One of the fundamental principles of customer service is empathy ... extra care should be taken to preserve their dignity. For example, an EMS team might use a privacy screen while assisting ...