HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Abstract: Customer Relationship Management (CRM) systems, widely used in enterprises, have evolved into Software-as-a-Service (SaaS) platforms. With the advent of Customer Data Platforms (CDP), these ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Toronto Hydro Corporation (Toronto Hydro) is a holding company of the City of Toronto which, through its subsidiaries, distributes electricity, engages in conservation and demand management activities ...

TCHC’s Board of Directors (TCHC Board) supervises the management of the Corporation’s business and affairs. The TCHC Board consists of 12 members appointed by City Council. It comprises nine public ...

RSoft, a leader in AI-powered technology solutions, is thrilled to announce the launch of RSoft Salez Robot, an innovative AI-based Customer Relationship Management (CRM) platform tailored ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary ...

Over the past almost three years, I have had the extraordinary privilege of representing the United States in the United Kingdom and observing the “special relationship” up close. Countless ...