Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The latest report highlights staffing reductions, rising retirement claims and ongoing customer service and improper payment ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Entergy Arkansas is ensuring customers can keep their homes warm at a low cost with a series of in-person customer care ...

Amazon doesn't want other brands' AI agents on its site. But Amazon's AI agents are trawling the internet to sell products it ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

Statewide paid family and medical leave (PFML) programs deliver essential benefits to individuals who need time away from ...

Jordan Wright, a professional canvasser and sometime customer service representative, moved to Astoria shortly after his new ...

Professor Watson announces the opening of enrollment for the next session of Ethics in the Workplace, a specialized course ...

PLDT Inc. was named a Network Transformation Icon for Growth at the 2025 Fast Mode Awards, making it the only ...

Teenagers today are growing up in a world full of information, but not always full of wisdom. Developing sharp critical ...

Barker Specialty is excited to expand product offerings building on Capital Design's exceptional legacy providing ...