Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Self-service technology has sparked much controversy since its introduction into retail – but hospitality businesses are singing its praises. Alice Peacock reports.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this represents the largest four-year gain since ACSI began measurement in 1999.

BSNL returns to profitability after 17 years, marking a significant turning point with growth in services and subscriber base.

Customer Service have been breathing new life into emo since they formed in Halifax, Nova Scotia in 2021. They channel an incredible amount of heart into everything they do from their 2024 debut EP ...

The new STB metrics, which began being collected in September 2024, establish baseline standards for on-time arrival ...

BSNL scripted an improvement on several counts, clinching 14-18 per cent growth across mobility, FTTH and leased line service ...

Tofu, the unified AI platform for B2B marketing teams, today announced it has raised $12 million in Series A funding.

How to maximize points and miles, choose the best reward credit card, and be a better traveler, according to Points Guy ...