Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Self-service technology has sparked much controversy since its introduction into retail – but hospitality businesses are singing its praises. Alice Peacock reports.

Customer Service have been breathing new life into emo since they formed in Halifax, Nova Scotia in 2021. They channel an incredible amount of heart into everything they do from their 2024 debut EP ...

Tofu, the unified AI platform for B2B marketing teams, today announced it has raised $12 million in Series A funding.

When organizations prioritize a clear purpose over profit, they have a positive influence on consumers and stakeholders of ...

How to maximize points and miles, choose the best reward credit card, and be a better traveler, according to Points Guy ...

This marks the second time this week that police have discovered credit card skimmers at Trucchi's Supermarkets locations in ...

HubSpot's high valuation multiples, growth deceleration, and AI risks make it a risky investment compared to peers. Click ...

Market women often recount experiences where customers present falsified alerts, leading to unpaid goods and financial losses.

The Home Depot Inc. HD stock has gained 6.1% in the year-to-date period, marking an underperformance from the broader ...

With this initiative, all qualifying SME Merchants can now receive payments at zero cost, allowing them to reduce operational ...