Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

With the shopping season underway and Black Friday sales on the horizon, a lot of people will be needing to call customer ...

She switched jobs and got locked out of her old email, and the only way for her to call customer service about the problem was to pay for a subscription. Even the person on the phone couldn't ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...