Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Call the company's international customer service line and choose a foreign ... "In the world of travel, that person is a trusted travel agent who not only knows you but is also a skilled problem ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

I bring you greetings today from our customer service space in this column. This is an area of the field we are not only passionate ...