The National Consumer Tribunal has slapped mobile operator Cell C with a R500 000 fine over an international roaming dispute with its client. Court documents seen by ITWeb show th ...

Virgin Islands operator Smith’s Ferry Service has taken delivery of a new Incat Crowther designed 24-meter fast passenger ...

LeoVegas is a fast-paying online casino with unique branded games, including LeoVegas Majestic Wheelshow, Exclusive Sports, ...

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

As National Apprenticeship Week kicks off, Europa Road's first cohort of apprentices are preparing to celebrate the ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of Artificial Intelligence ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

The obligation for phone operators to offer surcharge-free roaming in the EU expired after Brexit, leaving some unsuspecting ...