Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.