These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

LVMH says it’s building AI agents to help give customers a more luxury experience. What does the latest tech obsession mean ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

If you’ve ever walked up to a cashier or front desk and been met with a silent stare, you’ve been a victim of the “Gen Z gaze ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Having started with customer service tools, the partnership has now grown to entail most of the Salesforce platform as ...

Applicability of sales and use taxes on digital products may in some cases hinge on the elusive definition of a computer ...

In 2025, artificial intelligence is everywhere from apps that write your emails to robots answering customer service calls.

Manitowoc Public Utilities says a rate increase is needed because of rising inflationary and power supply costs.

The poll includes more than 550 winners in nearly 200 categories in six areas — Arts & Entertainment, Home & Garden, Food & ...