Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...