These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

LVMH says it’s building AI agents to help give customers a more luxury experience. What does the latest tech obsession mean ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Applicability of sales and use taxes on digital products may in some cases hinge on the elusive definition of a computer ...

In 2025, artificial intelligence is everywhere from apps that write your emails to robots answering customer service calls.

Manitowoc Public Utilities says a rate increase is needed because of rising inflationary and power supply costs.

Motivating a seasonal team is about making employees feel valued, respected, and empowered. A happy team leads to better ...

Aurora has launched commercial driverless operations on the Dallas to Houston lane. Check out why I think AUR stock now lacks ...

FAIRFIELD, Ohio — Customers are raving about the beloved East Coast convenience store chain, Wawa, which opened its second ...

EMPOWERment Inc. wants Duke Energy to serve a single electric meter for rooftop solar panels and its new apartment building.

Watchdog on The One Show, where Matt Allwright and Nikki Fox investigate your consumer issues, is turning 40 this June. We ...