HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.
Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...
Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...
Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...
In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.
Abstract: Customer Relationship Management (CRM) systems, widely used in enterprises, have evolved into Software-as-a-Service (SaaS) platforms. With the advent of Customer Data Platforms (CDP), these ...
The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...
He asked the manager to show him the proof he’d been out and said something along the lines of, ‘Are you calling me a liar?’ “Their relationship has never recovered, and it’s hard to see ...
Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.
The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...
RSoft, a leader in AI-powered technology solutions, is thrilled to announce the launch of RSoft Salez Robot, an innovative AI-based Customer Relationship Management (CRM) platform tailored ...
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