It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

sbank has significantly expanded its private banking capabilities by leveraging both physical branch transformations and ...

The Office of the Maryland Comptroller announced Thursday that its launched a new website.Officials say the new modernized ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Sauce, the leading first-party restaurant delivery platform that empowers restaurants to own their customers and delivery, ...

Running a medium-sized business requires the right software tools to streamline operations, enhance productivity, and improve ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: Customer Relationship Management (CRM) ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

AI Agents in Public Service Market is set to experience remarkable growth, projected to increase approximately USD 35.2 ...