AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Park Ha operates in a large, fast-growing market but faces intense competition and rising costs, impacting profitability. See ...

By integrating Itron's IEOS with Microsoft's Gen AI, utilities can use natural language queries to analyze data priorly ...

Squarespace's AI website builder, with built-in Design Intelligence, enables companies to quickly create professional looking ...

In 2013, the managed travel industry debated open booking and the impacts of bookings outside of approved channels. New startups like Tripbam and Yapta emerged, offering better pricing solutions.

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Southwest Airlines boosts competitiveness with product changes, red-eye flights, & increased fees. Click here to find out why ...

Tyson M. Hall, owner of Master-Hall Appraisal and Real Estate Services, has done just that, earning respect and setting a ...

Brex explains that instead of going through paper invoices one by one and manually entering data into AP systems, finance ...

The best-selling author, prolific blogger and professional public speaker joins The Drum in Belgium for a frank conversation ...

Good-quality client management is one of the most important factors of an accountancy firm’s success – yet all too often, ...