AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

Saudi Arabian company Bevatel has raised the bar in cloud communication by earning the ISO/IEC 27001 certification, the gold ...

Doha Bank has achieved four ISO certifications, underscoring its commitment to operational excellence, innovation, and ...

While digital learning offers flexibility and accessibility, in-person training can help develop soft skills, build team ...

In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales service, customers expect instant and accurate ...

Hospitality brands must match their diversity and inclusion advertisements with genuine internal processes, according to IIM ...

TOKYO, March 24, 2025 /PRNewswire/ -- Nippon Express ( Taiwan) Co., Ltd. (hereafter "NX Taiwan"), a group company of NIPPON EXPRESS HOLDINGS, INC., acquired ISO 45001:2018 certification for its ...

It ran like a typical science class. First, the lecturer gave a presentation about pH, covering its importance and influence ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

Staying ahead of the competition within the quick-service restaurant industry requires more than just great food and ...

Abadia said the Fulton leadership team fully supported enhancing services for their deaf and hard of hearing customers and ...