By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now. Exceptional customer service depends on more than ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Customer Service provides a central point of contact to assist the Case Western Reserve University community with service requests and questions or unresolved issues pertaining to any unit within the ...