Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

such as updating an address or billing information. In some instances, they also take orders and process returns, refunds or payments. Customer service representatives may provide support over the ...