SSA said wait times have not changed, they were simply “straightened out,” yet beneficiaries have reported up to 2-hour waits ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y." The customer ...

How we use your information depends on the product and service that you use and your ... management or data aggregation. Develop and improve features of our offerings. Gear advertisements and ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

“By carefully managing these dynamics, businesses can capitalize on third-party capabilities to improve service efficiency without compromising their brand or customer trust.” But unless organizations ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...