The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Founded on quality, integrity, and service, Expo Home Improvement has grown into a trusted name in Texas home remodeling, transforming houses – and lives – through expert craftsmanship and innovation.

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Orange Botswana has opened a new service shop at Sir Seretse Khama International Airport (SSKIA) to provide travellers with ...